Frequently Asked Questions

RETURN OR EXCHANGE A BEAKBUG.COM PURCHASE

If for any reason you are dissatisfied with your purchase, you may return or exchange it within 30 days of receipt. Items must be unused, unworn, unwashed, in the original selling condition, with tags attached and with the original packaging. Refunds will be processed in the original form of payment within 72 hours.

Exchanges
It is not possible to exchange one model for a different one; only the size of the same item may be exchanged. Please note that high demand causes us to run out of certain items. If the item is not available for exchange, we will provide a refund for the item(s) returned.

 

HOW TO RETURN YOUR MERCHANDISE

Returns by Mail
We recommend you to track and insured your package, at your expense, as we are not responsible for any items that fail to reach us. We do not accept C.O.D. deliveries. Please fill out the return note and include it with your shipment to:

Destiny Camp
Electronic City Building 3rd Floor
Jl. Alam Sutera Boulevard, Serpong Utara,
Tangerang Selatan, Banten 15320 Indonesia

P. +62 21 2986 8755

Price Adjustments
Customers have the right to request a one-time price adjustment in form of a store credit of the difference between the price paid and the current selling price within 14 business days from the date of purchase. This policy is only valid for the first mark down. Please note that promotional sale prices are not permanent price changes and are excluded from this guarantee

Customer Service Contact
Inquiries? Comments? Suggestions? Please e-mail us at order@beakbug.com or call us on +62 21 2986 8755 Monday through Friday between 9am to 5pm on business days.

Back to Top